Refund Policy | Kidsafe360

General Terms

In case you have technical issues with the KidSafe360 monitoring application, which cannot be fixed by our Customer Support Center, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to support@kidsafe360.com.

Refund Conditions

Subject to this Refund Policy, you may be eligible to receive a full refund within 7 days following the day of your purchase provided your reasons don't contradict with the Refund Policy conditions outlined below.

No refunds can be issued to a user for the following reasons:

•If 7 days have passed since the date of purchase.
•If a user refuses to re-install KidSafe360 application if the operating system is updated on the target phone.
•If the user's target device does not comply with the KidSafe360 Compatibility Policy. Only the following operating system is supported: Android. Compatible versions for this system are: Android >= 6 & Android <= 16. Some features of the KidSafe360 application require a specific Android version, these features will not work if your device is not compatible, so no refunds will be issued if these features do not work for you.
•If the target phone has lost the connection with the KidSafe360 subscription due to lack of internet access, factory reset or update to the last version of the operating system.
•If the target phone is not the property of a user or if a user does not receive the consent of a target phone owner to install the KidSafe360 application or if the user has forgotten the password to unlock it.
•If the target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
•If the target phone was reset to original factory settings.
•If a user does not follow the setup guidelines stated on our site or from our customer support team or does not accept technical assistance.
•If a user did not receive the data that was saved on a target phone before KidSafe360 was installed on it.
•If the KidSafe360 application has been disconnected or damaged by an anti-virus application, the owner of a target device, or other services.
•For personal reasons (I changed my mind, I made a purchase by mistake, the application was not used, etc.).

Important: Your refund may be issued only once. If you buy another KidSafe360 subscription at a later time, it cannot be submitted to the same request for reimbursement.

Refund Procedure

You must send your refund request at refunds@kidsafe360.com. We do not accept refund requests made in any other way. The refund decision must be made within seven business days.

Chargeback Related

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account's reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).

Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.

Contact Information

Customer Support

Email: support@kidsafe360.com

Refunds: refunds@kidsafe360.com

Response Time: Within 24-48 hours during business days

Legal Disclaimer

You agree to comply with all applicable laws in your country regarding the use of this software. You must own the device or must have the appropriate consent of the owner before the install. The user of the device must have the knowledge that you can see his/her personal data. If you install the software on a phone that you do not own or you do not have the appropriate consent, you are out of law, KidSafe360 will in no case be held responsible for your actions. You agree that KidSafe360 is not responsible for any misuse or caused damage.

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